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Appeals

An appeal is where a course participant is not satisfied with the outcome of an assessment or any issue that relates to the successful completion of a Training Program or VET Course and issue of an AQF Qualification or Statement of Attainment.

1. Lodgement

If you feel compelled to make a report about an assessment outcome, you can submit an appeal via our online Appeal Form.

2. Investigation

All parties contacted for additional information within 10 days of receipt. It is important for the investigation to include fact checking and to identify any major issues as well as to gather all related assessment material leading to the original assessment decision.

Additional Information is to be reviewed by RTO Manager and written advise provided to all parties if investigation takes longer that 30 days from receipt of original appeal.

3. Advise

All parties are provided an opportunity to review the outcome of the investigation and respond. This information will include a description of the possible decision, the criteria for making the decision and information on which any such decision would be based.

4. Response

A response from all parties will be requested within 20 days of the written advise. Parties will be advised to include any evidence they believe contributes to their claim and to provide details of any special circumstances they believe should be taken into account.

5. Decision

A decision will be made based on all information gathered and be based on the rules of evidence and assessment guidelines. The decision should be made in collaboration with a qualified and experienced, independent assessor with no perceived bias. This includes ensuring that from an onlooker’s perspective there is no reasonable perception of bias.

At any time, any party involved in an appeal investigation can request an independent third party organisation to review the appeal and make the final decision.

If there is any perception that the decision maker is bias, then an independent third-party organisation* will be engaged and all parties advised.

All parties are to be advised in writing, outlining the decision, the criteria for making the decision and information on which the decision is be based.

Indepenent Third Party

At any time, any party involved in a complaint or appeal investigation can request an independent third party organisation to review the appeal and make the final decision.

Appeals Form

If you feel compelled to make a report about an assessment outcome, you can submit an appeal via our online Appeal Form.

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