5. Decision
A decision will be made based on all information gathered and should be made with an open mind (free from bias). This includes ensuring that from an onlooker’s perspective there is no reasonable perception of bias.
At any time, any party involved in a complaint investigation can request an independent third party organisation to review the complaint and make the final decision.
If there is any perception that the decision maker is bias, then an independent third-party organisation will be engaged and all parties advised.
All parties are to be advised in writing, outlining the decision, the criteria for making the decision and information on which the decision is be based.