At any time, any party involved in a complaint or appeal investigation can request an independent third party organisation to review the appeal and make the final decision.
When a client has requested or when there is any perceived bias on behalf of those conducting an investigation, the following contact details will be provided in order to initiate the process:
The Independent VET Advisory Committee (IVETAC) works cooperatively together to provide expertise in the development and facilitation of a range of training, assessment, and RTO management objectives as well as an platform for independent complaints and appeals processes.
The Independent VET Advisory Committee (IVETAC) works to ensure quality customer services, and best-in-class training delivery and assessment solutions that proactively promote positive behaviours, and foster a consistent culture of high performance across the organisations that form the committee.
RAISE Training is a member of this organisation who have agreed to provide an independent complaints and appeals process to any requesting client.
If you feel compelled to make a report about an assessment outcome, you can submit an appeal via our online Appeal Form.