Surge in Manual Assessment Bookings

Transport has reported a 39 per cent increase in manual assessment bookings for the 2024 financial year.

This increase compared to the 2023 financial year is primarily driven by interstate licence holders upgrading their qualifications in NSW making up around 60 per cent of these bookings.

Around 34 per cent of the increase stems from a workaround required for drivers upgrading from a Heavy Rigid (HR) to a Multi-Combination (MC) licence, which involves a manual booking process for the Heavy Combination (HC) component.

In the meantime, RTOs are asked to refrain from following up manual bookings and other transaction requests via phone or email immediately after submission.

Follow-ups can cause delays in processing requests. Transport is aware of the urgency and aims to finalise all transactions within three hours of receipt.

Transport remains committed to improving the system and ensuring a smoother experience for both applicants and RTOs moving forward.