Our policy also includes a requirement that learners are provided with clear, concise directions for assessment and recording of results.
Learners are not guaranteed a successful completion, but we set out to work as efficiently as possible, without cutting corners or compromising the integrity of the assessment. Experience has shown that learners prefer an intensive assessment strategy, and we set out to deliver that. However, some learners do benefit from having their training hours delivered over multiple sessions, which minimises fatigue, and can make the course content easier to digest.
We do not want dissatisfied customers, we want to leave customers with a pleasant and rewarding experience. Everyone at RAISE Training sleeps well at night knowing that all our learners have been given a fair go, and have been trained and assessed to the highest standard.
RAISE Training ensures that information on Skills Recognition is made available to all clients. RAISE Training will recognise qualifications of a client and apply them to the competency being attempted with the aim of reducing the training time and the duplication of training/assessment.
An application can be made for any of the above when a learner believes that they have already attained the necessary skills and competencies elsewhere (work experience, other study etc.).
For heavy vehicle lcensing, the NSW Roads and Maritime Services (RMS) has developed a specific training and assessment tool for individuals who already feel that they have achieved the required competency to undergo the mandatory assessment for which RAISE Training will be assessing against their prior knowledge.
This is called a Competency Test (CT) where RAISE Training will be conducting assessments only.
RAISE Training has a policy of providing refund of fees to clients who have enrolled in an Accredited Training Program or Course with RAISE Training and to safeguarding those fees as appropriate until a request and appropriate assessment has been made of their full or partial refund.
RAISE Training ensures that complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.
RAISE Training has implemented a transparent complaints and appeals policy that enables learners and clients to be informed of and understand their rights and includes a mechanism for them to be acknowledged and dealt with fairly, efficiently and effectively.
RAISE Training is committed to providing opportunities to all people for advancement, regardless of their background. We support government policy initiatives and provide access to our training where we can to those who are at a disadvantage, even seeking assistance for learners from relevant agencies or government departments.
RAISE Training meets the needs of individuals and the community through the integration of access and equity guidelines, and will apply equity principles to ensure equality of opportunity without discrimination by ensuring that our selection criteria is non-discriminatory, providing fair access to training for disadvantaged people.
RAISE Training is committed to providing guidance or support to those learners who have any identified issues in relation to language, literacy or numeracy support. If English is your second language, you most definitely can still undergo training. Sydney being multicultural, requires us to cater for all applicants regardless of their grasp on the English language. The verbal delivery of the training may be conducted at a slower rate, due to the obvious language barrier. We have many years experience teaching students with English as a second language.
Should a learner require support, in a confidential interview, information can also be provided on access to appropriate support which is available. All information in relation to a learner’s LLN skills is strictly confidential.