Training Services 4 You Pty Ltd trading as RAISE Training (RTO 91655) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, enrol in our courses, interact with our services, or communicate with us.
RAISE Training complies with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).
We may collect personal information including:
Identification information
Training and enrolment information
Payment information
Payment information may be processed by secure third-party payment providers.
RAISE Training does not store complete credit card details.
Website information
When you use our website, we may collect:
We collect information directly from you through:
We may also receive information from:
We collect information to:
We may disclose information where necessary to:
Examples of systems we may use include enrolment systems, student management systems, learning platforms, online meeting systems, and payment processing services.
Information will only be disclosed where authorised, required for service delivery, or legally required.
RAISE Training delivers training through a network of approved training partners and contractors.
Where training or assessment is delivered through one of these partners, relevant personal information may be shared for the purpose of delivering services and meeting compliance obligations.
All approved partners are required to maintain confidentiality and comply with privacy obligations.
Our website may use:
These technologies help us understand website usage and improve services.
Cookies generally do not identify individuals directly.
Further information is available in our Cookies Policy.
We may send information relating to:
You may unsubscribe at any time using unsubscribe links or by contacting us directly.
Some software systems or cloud service providers used by RAISE Training may store information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure personal information remains protected in accordance with Australian privacy requirements.
RAISE Training takes reasonable steps to protect information from:
Security measures may include:
While we take reasonable steps to protect information, no online system can guarantee complete security.
You may request access to personal information held by RAISE Training.
You may also request corrections where information is inaccurate, incomplete, or out of date.
Requests should be submitted in writing to:
We will respond within a reasonable timeframe.
If you believe your privacy has been breached, please contact us:
RAISE Training
Email: [email protected]
Phone: (02) 8712 4108
We will investigate complaints and respond as quickly as reasonably possible.
If you are dissatisfied with our response, you may contact the:
